Returns & Exchanges

We want you to be fully satisfied with your Poncho gear, which is why we offer a 30-day window for returns and exchanges on all unwashed and unworn apparel. Our goal is to ensure you have the perfect fit and style for your next outdoor adventure.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

After submitting your request, download and print the prepaid shipping label provided via email to ensure your package is tracked.

3

Pack and Ship

Place the items in their original packaging, attach the prepaid label to the outside of the box, and drop it off at any authorized carrier location.

4

Receive Refund or Exchange

Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship out your new exchange items within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing