Frequently Asked Questions

Everything you need to know about your next adventure with Poncho Outdoors.

What is the best way to wash my Poncho shirt?

To maintain the performance and longevity of our fabrics, we recommend machine washing in cold water with like colors and tumble drying on low heat. Avoid bleach and fabric softeners.

How long does shipping take within the United States?

Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your package's journey.

What is your return and exchange policy?

We offer a 30-day window for returns and exchanges on all unworn, unwashed items with original tags attached. Returns are free for all domestic orders.

Are your shirts UV protected?

Yes, most of our outdoor apparel features a UPF 50+ rating, providing maximum protection against harmful UV rays during long days on the water or the trail.

Do you offer international shipping?

Currently, we ship to the United States and Canada. We are working on expanding our logistics to reach outdoor enthusiasts worldwide in the near future.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.